Privacy Policy

Moonstone Mediation Inc


Effective Date: June 1, 2025

Moonstone Mediation Inc (“Moonstone Mediation,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy governs the collection, use, disclosure, and protection of personal information obtained from clients, prospective clients, and users of our website and communication platforms, including SMS-based services, in compliance with applicable state privacy laws and the Cellular Telecommunications Industry Association (CTIA) messaging principles.

1. Information We Collect

We may collect the following categories of personal information:

  • Identifying Information: Full name, mailing address, email address, and telephone number

  • Service-Related Information: Nature of the mediation dispute, session history, and scheduling preferences

  • Payment Information: Credit or debit card details, billing address (collected through secure, third-party payment processors)

  • Communication Data: SMS/MMS opt-in status, message delivery status, and other interaction metadata

  • Technical Information: IP address, device type, browser information, and related analytics (if interacting with our website)

2. Methods of Data Collection

We collect information through the following channels:

  • Completion of online intake forms via our website

  • Direct communication via phone, text message (SMS/MMS), and email

  • Execution of mediation service agreements

  • In-person intake during mediation sessions

  • Payment submission through third-party portals

  • Website analytics and form tracking technologies

3. Purpose of Collection and Use

Personal information is collected and processed for legitimate business purposes, including but not limited to:

  • Scheduling and confirming mediation appointments

  • Sending session reminders and service-related communications

  • Processing payments for services rendered

  • Administering intake, evaluation, and case management

  • Responding to inquiries, complaints, or requests

  • Enhancing our services and ensuring customer satisfaction

4. Disclosure of Personal Information

Moonstone Mediations does not sell, rent, or share personal information with third parties for promotional or marketing purposes.

Disclosures are limited to the following circumstances:

  • Service Providers: We do not transfer consumer data to any external organizations under any circumstances, including for service provision, even with consumer consent.

  • Legal Compliance: We may disclose information as required by law, court order, or legal process.

  • Business Operations: Aggregate, non-identifiable data may be used internally for business analytics.

Mobile opt-in and consent information is never shared with any third party for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Moonstone Mediation, from 307-387-3334. Messages can include notifications about purchases, scheduled appointments, customer support, and conversational messaging. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 307-387-3334 or support@moonstonemediation.com. Mobile opt-in information is never shared with third parties.

6. Customer Rights and Communication Preferences

You may withdraw consent or opt out of future communications at any time by:

  • Replying STOP, QUIT, or UNSUBSCRIBE to any SMS message

  • Using the unsubscribe link included in email correspondence

  • Contacting us directly via the contact information below

Please note that opting out may prevent us from providing certain essential service-related communications, such as appointment confirmations or updates.

7. Data Access, Corrections, and Inquiries

To access, update, or request the deletion of your personal information—or for further information regarding our data handling practices—please contact us via:

  • Email: support@moonstonemediation.com

  • Phone: 307-387-3334

  • Website Contact Form: www.moonstonemediation.com

We will respond to all legitimate requests in accordance with applicable state privacy laws, including but not limited to the Florida Information Protection Act (FIPA), the California Consumer Privacy Act (CCPA), and related regulations.

8. Policy Availability and Updates

This Privacy Policy is publicly available on our website at https://www.moonstonemediation.com/privacy-policy , and is accessible through all platforms where customer data is collected, including contact and intake forms, appointment booking pages, and contractual agreements.

We reserve the right to update this Privacy Policy periodically. Material changes will be posted with a revised effective date, and where appropriate, communicated to customers directly.

Questions or Concerns:
Moonstone Mediation Inc
5830 E 2nd St. Ste 7000 Casper, WY 82609
Email: support@moonstonemediation.com
Phone: 307-387-3334